Privacy policy

Privacy Policy
Last updated: May 9, 2026
OpenScape operates this store and website, including all related information, content, features, tools, products and services, to provide you (the customer) with a complete shopping experience (referred to as the “Service”). The Service is powered by Shopify, enabling us to serve you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, shop or transact through the Service, or otherwise contact us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail concerning the collection, processing and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing and using any part of the Service, you acknowledge and consent to the collection, use and disclosure practices described herein.
Personal Information We Collect or Process
When we use the term “Personal Information”, it means information that identifies you or can reasonably be linked to you or another individual. Personal Information does not include anonymous or de-identified data that cannot reasonably identify or be linked to any person. Depending on how you interact with the Service, your place of residence and applicable laws, we may collect and process the following categories of Personal Information, including inferences derived from such data:
Contact Details: Your full name, residential address, billing address, shipping address, phone number and email address.
Financial Information: Credit card, debit card and bank account numbers, payment credentials, account details, transaction records, payment methods, payment confirmations and other billing-related information.
Account Information: Username, password, security questions, preferences and account settings.
Transaction Information: Items you view, add to cart, save to wishlist, purchase, return, exchange or cancel, together with your transaction history.
Communications with Us: Information you provide when contacting us, such as customer support inquiries and message content.
Device Information: Details about your device, browser and network connection, your IP address and other unique device identifiers.
Usage Information: Data about how and when you browse and interact with the Service.
Sources of Personal Information
We may collect Personal Information from the following sources:
Directly from you: When you create an account, use our Service, contact us or voluntarily provide your personal details.
Automatically collected via the Service: Device and usage data gathered automatically when you visit our website, including data collected through cookies and similar tracking technologies.
From our service providers: Third parties engaged by us to provide technical support, order fulfillment or to collect and process data on our behalf.
From our business partners and other third parties.
How We Use Your Personal Information
We may use your Personal Information for the following purposes based on your interaction with our Service:
Provide, maintain and improve the Service
We use your Personal Information to deliver our services, perform contractual obligations, process payments, complete orders, remember your preferences and interested products, send account notifications, handle purchases, returns and exchanges, create and manage your account, arrange delivery, support after-sales services, enable product reviews, and deliver personalized shopping recommendations. This also includes optimizing and enhancing our Service based on your usage data.
Marketing and Advertising
We may use your Personal Information for marketing and promotional purposes, including sending promotional offers, advertisements and newsletters via email, SMS or postal mail, and displaying targeted ads on our site and third-party platforms based on your browsing and purchase behavior.
Security and Fraud Prevention
We use your Personal Information to verify account identity, ensure secure checkout and transactions, detect and investigate fraudulent, unauthorized, illegal or malicious activities, protect public safety and maintain the security of our Service. If you register an account, you are solely responsible for safeguarding your login credentials. We strongly advise you not to share your username, password or access details with others.
Communicate with You
We use your Personal Information to provide customer support, respond to inquiries, deliver requested services and maintain our business relationship with you.
Legal Compliance
We process your Personal Information to comply with applicable laws and regulations, respond to lawful requests from law enforcement and government authorities, participate in legal proceedings, civil discovery, litigation and dispute resolution, and investigate potential violations of our Terms and Policies.
How We Disclose Your Personal Information
We may disclose your Personal Information to third parties for legitimate purposes governed by this Privacy Policy, including:
Sharing with Shopify, suppliers and service providers assisting us with IT infrastructure, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping.
Sharing with marketing and business partners to deliver personalized advertisements and promotional content. We work with Shopify and third-party platforms to serve targeted ads based on your online activity. Our partners will process your data under their own privacy policies. Depending on your location, you may have the right to opt out of targeted advertising based on cross-site browsing activity.
Disclosure when you instruct, request or consent to share your information, such as for order delivery or social login integrations.
Sharing with our affiliates and corporate group entities.
Disclosure in connection with business transactions such as merger, acquisition or insolvency proceedings; to comply with legal obligations including subpoenas and court orders; to enforce our Terms of Service; and to protect the rights, property and safety of our platform, users and the public.
Relationship with Shopify
This Service is hosted by Shopify. Shopify may collect and process your Personal Information related to your access and usage of the platform to operate and improve its services. Information you submit to our store may be transmitted and shared with Shopify and third parties located outside your country of residence for service provision and optimization.
We may enable enhanced features provided by Shopify that combine data from your interactions with our store, other merchants and Shopify’s platform. For such purposes, Shopify acts as an independent data controller and handles your Personal Information, including responding to your privacy rights requests.
To learn more about Shopify’s data practices and your rights, please review the Shopify Consumer Privacy Policy. You may also exercise certain privacy rights via the Shopify Privacy Portal according to your region.
Third-Party Websites and Links
Our Service may contain links to external websites operated by independent third parties. We recommend reviewing the privacy and security policies of any external site you visit. We do not endorse, control or assume liability for the privacy practices, accuracy or content of third-party platforms.
Information you share on public or semi-public third-party social platforms may be visible to other users, and we have no control over how such information is used by third parties. The inclusion of any link does not imply endorsement unless explicitly stated within our Service.
Children’s Privacy
Our Service is not intended for children. We do not knowingly collect Personal Information from individuals under the age of majority in your jurisdiction. If you are a parent or legal guardian and believe we have collected data from a child, please contact us using the details below to request deletion. As of the effective date of this Policy, we do not knowingly “sell” or “share” (as defined by applicable law) Personal Information of individuals under 16 years of age.
Data Security & Retention
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. Data transmitted online cannot be fully protected during transit, and you should avoid sending sensitive confidential information over unsecured channels.
We retain your Personal Information only as long as necessary to maintain your account, provide ongoing services, comply with legal obligations, resolve disputes and enforce our agreements and policies.
Your Rights and Choices
Depending on your country or region, you may have some or all of the following privacy rights. These rights are not absolute and may be subject to legal exceptions:
Right of Access / Right to Know: Request access to the Personal Information we hold about you.
Right to Deletion: Request deletion of your stored Personal Information.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Data Portability: Obtain a copy of your data or request transfer to a third party under applicable conditions.
Manage Communication Preferences: You may opt out of promotional emails anytime via the unsubscribe link included in our messages. Even if you unsubscribe, we may still send essential transactional and account-related notifications.
If you reside in the United Kingdom or European Economic Area, you additionally have the rights below subject to local legal exceptions:
Right to Restrict or Object to Processing: Request us to stop or limit certain processing activities.
Right to Withdraw Consent: You may withdraw any consent previously granted. Withdrawal will not affect the lawfulness of processing conducted prior to withdrawal.
You may exercise your rights via the channels provided in our Service or by contacting us using the details below. For further information on Shopify’s data processing and your related rights, please visit: https://privacy.shopify.com/en.
We will not discriminate against you for exercising your privacy rights. We may verify your identity before fulfilling your request as required by law. You may appoint an authorized agent to submit requests on your behalf; we will require proof of authorization and may verify your identity directly. We will respond to valid requests in accordance with applicable laws.
Complaints
If you have any complaints regarding our handling of your Personal Information, please contact us using the details below. Depending on your residence, you may appeal our decision or file a complaint with your local data protection authority. You may view the list of EEA data protection regulators online.
International Data Transfers
Your Personal Information may be transferred, stored and processed outside your country of residence.
When transferring data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses or equivalent approved frameworks, unless the destination jurisdiction is deemed to provide an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal or regulatory changes. Revised terms will be published on our website with an updated “Last Updated” date, and notifications will be provided where required by applicable law.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via email: qq819292877@gmail.com
Mailing Address:
Room W268, No.1217, Yinpenling Bridge,
Changsha, Hunan 410008, China
Under applicable data protection laws, we act as the Data Controller for your Personal Information.