Shipping policy
Shipping Policy
Thank you for choosing OpenScape! Below you will find details about our shipping process, timelines, and policies.
1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation.
- During peak periods such as sales events or holidays, processing times may be extended by 1–2 business days.
- You will receive a confirmation email with your tracking number once your order has shipped.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options for international orders. Estimated delivery times do not include customs processing or local postal handling delays:
表格
| Shipping Option | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 10–20 business days | Includes basic tracking, most cost-effective |
| Expedited Shipping | 5–10 business days | Priority handling and faster transit, additional fee applies |
3. Shipping Costs
Shipping fees are automatically calculated at checkout based on your order’s total weight, destination country, and selected shipping method. Eligible orders may qualify for free shipping, which will be clearly marked at checkout.
4. Order Tracking
All orders will include a tracking link in the shipping confirmation email. You may also contact our support team at qq819292877@gmail.com to check your shipment status.
5. Delivery Delays & Risks
- We are not liable for delivery delays caused by customs inspections, natural disasters, strikes, carrier disruptions, incorrect delivery addresses, or failed delivery attempts beyond our control.
- Risk of loss or damage to the goods passes to you once the package is handed over to the shipping carrier. We will assist with inquiries but are not responsible for additional losses.
6. Delivery Address & Customs Responsibilities
- Please ensure your delivery address and contact information are accurate. You will be responsible for any return or reshipping fees due to incorrect addresses.
- International orders may be subject to import duties, taxes, or customs fees, which are the recipient’s responsibility. Please check your local customs regulations for details.
7. Missing or Undelivered Orders
If your order has not arrived 10 business days after the estimated delivery date, please contact us immediately at qq819292877@gmail.com. We will assist with a trace and provide a replacement or refund based on the outcome.