Refund policy

We provide a 30-day return window, allowing you to submit a return request within 30 calendar days from the date you receive your order.

To qualify for a return, all items must be unworn, unused, and in original condition, with all attached tags intact and kept in the original packaging. A receipt or valid proof of purchase is also required.

To initiate a return, please reach out to our support team via email: qq819292877@gmail.com. All returns must be sent to the designated return address: [Insert Return Address].

Once your return request is approved, we will send you a pre-paid return shipping label together with detailed instructions for sending back your package. Any items returned without prior authorization will not be accepted or processed.


For any inquiries regarding returns, feel free to contact us anytime at the above email address.

Damaged & Incorrect Items
Please thoroughly inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, kindly contact us immediately so we can investigate the issue and provide a proper resolution.


Exceptions & Non-Returnable Items

The following categories are final sale and not eligible for returns:

  • Perishable goods including food, fresh flowers and live plants
  • Custom-made or personalized bespoke items
  • Personal care and beauty products
  • Hazardous materials, flammable liquids and compressed gases


Exchanges
We do not offer direct exchanges. The quickest way to obtain your desired item is to submit a return for your current purchase. Once your return is processed and approved, you may place a new separate order for the replacement item.


EU 14-Day Cooling-Off Period
For orders delivered to the European Union, customers are entitled to a 14-day cooling-off period. You may cancel your order or return the goods within 14 days without providing any reason. All return eligibility conditions mentioned above (unused condition, original tags and packaging, proof of purchase) still apply.


Refunds

Once we receive and inspect your returned item, we will notify you of the outcome and inform you whether your refund has been approved.

If your refund is approved, funds will be automatically credited back to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If 15 business days have elapsed since we approved your return, please contact us at qq819292877@gmail.com.